Frequently asked questions

I feel nervous about booking, is this normal?

Yes, it is perfectly normal to feel anxious at this stage. If our FAQ and Help guide have not addressed your concerns then please feel free to contact us. You can call or email our counsellors who will endeavour to answer your questions. Their contact details can be found on their profile pages.

What do I say?

You can say whatever you like to your counsellor. You are not limited to a specific issue and what you talk about is completely up to you.

What about talking to my friends about my problems?

Talking to family and friends can be helpful, however sometimes there may be disadvantages. Friends could feel a conflict of loyalty and may find it difficult to keep what you tell them confidential. They be upset if you don’t take their advice or upset by what you tell them. Counsellors receive formal support and are trained to deal with upsetting and difficult situations; friends may feel overburdened especially if they have their own problems.

Will the counsellor give me advice?

Counsellors will not give advice. Part of their role is to help you find new perspectives and to support you in making your own decisions.


What happens at the initial session?

The initial session, often called an assessment session, is a chance for you and your counsellor to discuss your needs and goals. You can talk about the reasons that have brought you to counselling and ask any questions you may have about how counselling works. You are under no pressure to continue with counselling, it is up to both you and your counsellor to decide to work together going forwards. Unlike in other sessions, there will be a small amount of paperwork. Your counsellor will discuss confidentiality and how both of you will deal with meeting in a social environment.

How often will I see my counsellor or psychotherapist?

Counselling is generally on an agreed day and time, on a weekly basis. However this can vary depending on the type of therapy and your personal requirements. The number of sessions will be discussed with your counsellor at your first session and reviewed on a regular basis. Often clients resolve their issues in a few sessions, others may require more time to explore deeper issues. ​

What happens if I can't attend a session?

As long as you can give your counsellor 48 hours notice, there will be no charge for missed sessions.

What happens if I have a complaint?

All our counsellors are members of the bacp and as such abide by the rules of our governing body. As a client you are automatically covered by their complaints procedure,