Frequently asked questions
Yes, it is perfectly normal to feel anxious at this stage. If our FAQ and Help guide have not addressed your concerns then please feel free to contact us. You can call or email our counsellors who will endeavour to answer your questions. Their contact details can be found on their profile pages.
You can say whatever you like to your counsellor. You are not limited to a specific issue and what you talk about is completely up to you.
Talking to family and friends can be helpful, however sometimes there may be disadvantages. Friends could feel a conflict of loyalty and may find it difficult to keep what you tell them confidential. They be upset if you don’t take their advice or upset by what you tell them. Counsellors receive formal support and are trained to deal with upsetting and difficult situations; friends may feel overburdened especially if they have their own problems.
Counsellors will not give advice. Part of their role is to help you find new perspectives and to support you in making your own decisions.
The initial session, often called an assessment session, is a chance for you and your counsellor to discuss your needs and goals. You can talk about the reasons that have brought you to counselling and ask any questions you may have about how counselling works. You are under no pressure to continue with counselling, it is up to both you and your counsellor to decide to work together going forwards. Unlike in other sessions, there will be a small amount of paperwork. Your counsellor will discuss confidentiality and how both of you will deal with meeting in a social environment.
Counselling is generally on an agreed day and time, on a weekly basis. However this can vary depending on the type of therapy and your personal requirements. The number of sessions will be discussed with your counsellor at your first session and reviewed on a regular basis. Often clients resolve their issues in a few sessions, others may require more time to explore deeper issues.
As long as you can give your counsellor 48 hours notice, there will be no charge for missed sessions.